Nevora Collect — Shipping, Return & Refund Policy

By placing an order through Nevora Collect, you acknowledge that you have reviewed and agreed to the terms below.

1. Order Processing & Shipping

Orders are generally processed within 1–3 business days after payment confirmation.

Delivery dates displayed at checkout or provided after purchase are estimates only and are not guaranteed. Delays caused by shipping carriers, customs authorities, weather conditions, public holidays, incorrect address information, or other circumstances outside our reasonable control do not automatically entitle the customer to a refund or cancellation.

Once an order has been handed to the shipping carrier, we cannot guarantee changes, cancellations, rerouting, or delivery times.

2. Order Cancellations

Orders may only be cancelled before processing or fulfillment has begun.

Once an order has been processed, packed, prepared for shipment, or transferred to the carrier, cancellation requests may be refused.

Submitting a cancellation request does not mean that the cancellation has been approved. A cancellation is valid only after receiving written confirmation from Nevora Collect.

3. Returns Are Subject to Prior Approval

We do not accept automatic or unauthorized returns.

Before returning any product, the customer must contact parker.nevora@gmail.com and receive written return authorization.

Sending an item back without prior authorization does not guarantee that the return will be accepted, processed, exchanged, or refunded.

Where permitted by applicable law, unauthorized packages may be refused or returned to the sender.

4. Strict Return Eligibility

Unless mandatory consumer law provides otherwise, a return will only be considered when all of the following conditions are satisfied:

• The return request is submitted within the applicable return period.

• The customer provides a valid order number and proof of purchase.

• The product is completely unused, unworn, unwashed, and unaltered.

• The product shows no signs of use, testing, installation, handling beyond what is reasonably necessary to inspect it, or customer-caused damage.

• All original labels, tags, protective films, seals, accessories, manuals, components, gifts, and promotional items remain intact.

• The product is returned in its complete original packaging.

• The original packaging is not damaged, marked, excessively taped, written on, torn, or otherwise altered.

• The product remains in a condition suitable for resale as new.

• The return has received prior written authorization from Nevora Collect.

Failure to satisfy any applicable eligibility requirement may result in the return being rejected to the extent permitted by law.

5. Non-Returnable Items

To the maximum extent permitted by applicable law, Nevora Collect does not accept voluntary returns or exchanges for:

• Opened, used, worn, washed, damaged, altered, or tested products;

• Products with removed or damaged hygiene seals;

• Personal-care, intimate, sanitary, cosmetic, beauty, grooming, or hygiene-related products once opened or unsealed;

• Products that come into direct contact with the body where hygiene considerations apply;

• Customized, personalized, engraved, made-to-order, or specially requested products;

• Clearance, liquidation, promotional, or final-sale products where legally permitted;

• Gift cards, vouchers, downloadable or digital products;

• Products missing packaging, accessories, components, labels, manuals, or promotional gifts;

• Products damaged because of misuse, improper storage, installation, cleaning, modification, accidental damage, or failure to follow instructions.

This section does not limit any rights that cannot legally be excluded.

6. Change of Mind

Except where required by applicable consumer law, a change of mind is not automatically grounds for a refund.

This includes situations where the customer:

• No longer wants the product;

• Ordered the wrong item, color, size, model, or quantity;

• Found the product cheaper elsewhere;

• Expected characteristics that were not stated in the product description;

• Refuses delivery after the order has already been shipped.

Any voluntary accommodation offered by Nevora Collect in these situations is made at our discretion and does not establish an obligation to approve similar requests in the future.

7. Return Shipping Costs

Unless the product is confirmed by us to be defective, incorrect, or otherwise subject to a mandatory legal remedy, all return shipping costs are the responsibility of the customer where permitted by law.

Original shipping charges, expedited shipping charges, customs fees, duties, taxes, brokerage charges, and other delivery-related costs are non-refundable except where applicable law requires otherwise.

Customers should use a tracked and insured shipping method.

Nevora Collect is not responsible for returned packages that are lost, damaged, misdirected, or not received by us.

8. Inspection of Returned Products

Receiving a returned package does not constitute acceptance of the return.

All returned items are subject to inspection by Nevora Collect.

We reserve the right, where permitted by applicable law, to refuse a return or reduce the refundable amount if the product:

• Shows signs of use or wear;

• Has been opened where opening materially affects hygiene, safety, or resale condition;

• Is damaged;

• Is incomplete;

• Has missing accessories or packaging;

• Has been improperly packaged for return;

• Has reduced value due to customer handling beyond what was reasonably necessary to inspect the product.

The condition of the product will be determined after inspection.

9. Refunds

A refund will only be processed after:

1. The return has been authorized where authorization is required;

2. The product has been received;

3. The product has been inspected; and

4. The return has been approved by Nevora Collect.

Approval of a return request before shipment does not guarantee approval of the refund after inspection.

Approved refunds will generally be sent to the original payment method.

Banks and payment processors may require additional time to credit the funds after we issue the refund.

10. Exchanges

Where an exchange is available, replacement products are subject to stock availability.

We do not guarantee that another size, color, model, or variation will remain available while a return is in transit or under inspection.

Where permitted by law, customers may be responsible for additional delivery charges associated with an exchange.

11. Damaged or Incorrect Orders

Customers should inspect their order promptly after delivery.

If you believe you received a damaged, defective, or incorrect product, contact parker.nevora@gmail.com as soon as reasonably possible and provide:

• Your order number;

• A clear description of the problem;

• Clear photographs or video of the product;

• Photographs of the external and internal packaging;

• Any other information reasonably necessary for us to investigate the claim.

Customers should not discard the product, packaging, shipping label, accessories, or damaged components until the claim has been resolved.

Nevora Collect may request additional photographs, video, troubleshooting information, or return of the product before determining the appropriate remedy.

12. Refused and Undeliverable Packages

Customers are responsible for providing complete and accurate delivery information.

If an order is returned because:

• The customer refused delivery;

• The address was incorrect or incomplete;

• The carrier could not access the delivery location;

• The customer failed to collect the package;

• Delivery attempts were unsuccessful because of circumstances attributable to the customer;

then, to the extent permitted by law, shipping costs and any return-to-sender costs may be deducted from any amount otherwise refundable.

Additional shipping charges may apply if the customer requests that the order be shipped again.

13. Delivered but Missing Packages

Where tracking information shows that a package has been delivered, customers should first check:

• The delivery address;

• Household members;

• Neighbors;

• Building reception or security;

• Safe-drop locations;

• The shipping carrier.

Nevora Collect will reasonably assist with carrier investigations where appropriate, but a carrier's delivery confirmation may be considered when evaluating a lost-package claim.

14. Chargebacks and Payment Disputes

Customers are encouraged to contact parker.nevora@gmail.com first if there is a problem with an order so that we have an opportunity to investigate and resolve the matter.

Submitting a payment dispute or chargeback does not automatically establish that the customer is entitled to a refund.

Nevora Collect reserves the right to provide the payment provider with relevant order records, including order confirmations, communications, tracking information, proof of delivery, product information, and acceptance of these terms.

15. Abuse of the Return Process

To the extent permitted by law, Nevora Collect reserves the right to refuse voluntary return privileges, cancel orders, or restrict future purchases where we reasonably identify misuse of our return system, including repeated unauthorized returns, fraudulent claims, returning different products, deliberate product damage, excessive return activity, or manipulation of promotions.

16. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer right, warranty, remedy, or protection that cannot legally be excluded or limited under applicable law.

Where applicable law gives the customer rights that conflict with any provision of this policy, the mandatory legal requirement will apply only to the extent of that conflict.

Any additional return, exchange, refund, or goodwill accommodation beyond mandatory legal requirements remains subject to the conditions of this policy.

17. Contact Us

For all shipping, cancellation, return, exchange, damaged-product, and refund requests, contact:

Nevora Collect
Email: parker.nevora@gmail.com

Please include your order number and all relevant details when contacting us.